Other finishes available
1. Purchase Products from Urban Automotive Ltd
2. Purchase Vehicles from Urban Automotive Ltd
3. Purchase services from Urban Automotive Ltd
4. Request a formal quotation from Urban Automotive Ltd
5. Purchase products from Urban Automotive Ltd online (via www.houseofurban.co.uk)
6. Sign up to the Urban Automotive Newsletter for email Updates
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we store and handle that data plus how we keep it safe.
We hope the following sections will answer any questions you have but if not, please do get in touch.
Its likely that we will need to update this notice from time to time. We will notify you of any significant changes but you are welcome to come back and check it whenever you wish.
For Simplicity throughout this notice "we" and "us" means Urban Automotive Ltd
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you chose to sign up to email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
For example, we will only request the data we require, if you sign up to an email newsletter we will not request telephone numbers or addresses because these are not required to email you.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to send you offers in the future.
We will your information to contact you in the event of a product recall or warranty incident.
Here is how we will use your personal data and why:
For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as product recalls, refunds, guarantees and so on.
For example, when a court order is submitted to share data with law enforcement agencies or a court of law.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using "https" technology.
We destroy all payment information after payment has been taken.
We sometimes share your personal data with trusted third parties.
For example, delivery couriers, technicians visiting your home, for fraud management, to handle complaints, to help us personalise our offers to you and so on.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Examples of the kind of third parties we work with are:
Sharing your data with third parties for their own purposes.
We will only do this in very specific circumstances, for example:
You have the right to request:
You can contact us to request to exercise these rights at any time.
If we choose not to action your request we will explain to you the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.